Service Standards
CONTRACTS
It is a legal obligation for all companies to have a licensed waste management company under contract (epa 1990), and so to protect both ourselves and our customers we insist that every customer signs a minimum one year contract. At the end of this period, contracts will be automatically renewed to ease administration.
The contract details our agreed service provisions to our customers, giving them the peace of mind to concentrate on their core business. The points covered in our contracts will include, but are not limited to:
- Charge rates and returns
- Duration
- Frequency of collections
- Specific servicing and equipment requirements
- Volumes for collection
- Terms of settlement
PAPERWORK & SCHEDULING
Before every collection from every customer, our scheduling officer will call you to confirm the wastes that are due for collection. We will then complete all of the necessary paperwork on your behalf including consignment notes for the transportation of your wastes, which will be purchased from the Environment Agency for you. Upon collection of your wastes, our driver will give you a copy of the consignment note for you to file in accordance with your legal obligations (as outlined in our ‘Waste Guide for Customers’). There is a small fee for this service. It is very important that accurate weights and types of waste are communicated prior to collection to ensure a smooth service.
CONTAINERS & LABELS
We will provide, in the majority of cases, all the necessary labels and containers free of charge, for our customers to store their wastes neatly and correctly. All of these containers are designed to comply with Health and Safety regulations, whilst meeting our customers specialist storage requirements. The containers we supply may have been previously used and whilst they will have been cleaned to meet all legal requirements, if appearance is of paramount importance, then new containers will be provided at cost. We provide standard sizes of containers. Special requirements can be catered for, but these may incur extra costs.
ENVIRONMENTAL AUDITS & CERTIFICATES
As part of our service we offer one of our professional site engineers or trained sales representatives to visit and carry out a full environmental audit of your property at minimal cost. This ensures any ‘special’ wastes are identified and a solution to storing and disposing of them correctly can be arranged.
TAILORED PROGRAMMES AND SERVICE
Betts Envirometal understand that everyone is different, and we act as your advisor. Therefore our service to you is completely tailored to your needs. You decide on the regularity of collection, the storage that best suits you and how best you would like us to communicate with you. We are flexible, personal and professional, and will do anything possible to ensure we maintain a seamless service.
THE COSTS
Depending on volumes and regularity of collections, our charges for various types of wastes may vary. Our sales representatives will be only too happy to discuss a quotation with you either over the telephone or in person. Please contact us.
